Terms and Conditions Overview
These Booking Terms and Conditions, together with our privacy policy and where your trip booked via our website. Our Website Terms of Use, together with any other written information we brought to your attention. Henceforth referred to as Everest Expeditions Nepal Pvt. Ltd. (“we”, “us”, “our”).
Please read them carefully as they set out our respective rights and obligations. In these Booking Conditions references to “you”, “they”, “them”, “their”, ”he”, “she”, “your” include the first named person on the booking. It gives all relevant parties on whose behalf a booking has made. Or Any other person to whom a booking added or transferred.
1. TRAVELER
By making a booking, the first named person As “Lead Traveler (Traveler 01)”on the booking agrees on behalf of all persons detailed on the booking that they:
(1.1) have read these Booking Conditions (and general information pages (including the sections headed “Trip Details”, “Itinerary”, “FAQs” and “Dates and Prices”), contained in our brochure and/or on our website) and has the authority to and does agree to be bound by them;
(1.2) appreciate and accept the risks involved in adventure travel;
(1.3) consent to our use of personal data in accordance with our Privacy Policy and is authorized on behalf of all persons named on the booking to disclose their personal details to us, including where applicable special categories of data (such as information on health conditions or disabilities and dietary requirements);
(1.4) are over 18 years of age and where placing an order for services with age restrictions declares that he/she/they and all members of the party are of the appropriate age to purchase HG Adventures’ trips;
(1.5) do not suffer from any pre-existing medical conditions or disability which may prevent them from actively participating in the tour/trek/climbs – if any person suffers from any medical condition or disability which will or may affect their tour arrangements, please contact us before making your booking so that we can advise as per the suitability of your chosen arrangements;
(1.6) accept financial responsibility for payment of the booking on behalf of all persons detailed on the booking.
2. TRIP & BOOKING CONTRACT
Your booking confirms and a contract exists when Everest Expeditions Nepal Pvt. Ltd. issues a written confirmation after receipt of the applicable deposit amount. Please check your confirmation carefully and report any incorrect or incomplete information to Everest Expeditions Nepal Pvt. Ltd. or an authorized agent immediately. Please ensure that names are exactly as stated in the relevant passport.
3. CONFIRM BOOKING
To activate your reservation, a deposit of 25% OF THE TOTAL COST of the excursion for each person (unless stated otherwise prior to accepting your deposit) must pay while booking from the website. Any installment payments program, contact your adventure advisor assigned to you prior to booking.
Form of Payments:
Deposits payment at the time of booking on the website and subsequent payments might pay via the website or in the form of a personal check or a Cashier’s check payable in USD to Everest Expeditions Nepal Pvt. Ltd. bank transfer to Everest Expeditions Nepal Pvt. Ltd. located in Nepal MD or via digital invoices sent to you after booking.
When you submit your booking request, we will treat this as a ‘not-guaranteed’’ booking, at this point the booking is only provisional and not confirmed. Your booking will get acceptance and becomes definite only from the date when we send you a “Welcome” e-mail to confirm that your ‘on request’ booking will confirms. It is at this point that a contract between you and us comes into existence.
For bookings made via our website, any acknowledgment of your booking request we send to you in the meantime is not a confirmation of your booking.
We (and our agents) reserve the right to decline any booking at our absolute discretion.
If you book via our website, we will communicate with you by e-mail. You must accordingly check your e-mails on a regular basis. We may also contact you by telephone and/or post if we cannot, for whatever reason, contact you by e-mail. Certain documents may need to sent by post. References in these conditions to “send” and “in writing” or similar include communication by e-mail. You should contact us by e-mail if you need to do so for any of the reasons mentioned in these booking conditions (for example, to request an amendment). All e-mails should sent it to info@mounteverest-expedition.com or inf@everestexpedition.net
4. LATE/LAST-MINUTE BOOKINGS
We specialize in small group tours so the sooner you book the better. We offer a private trek for your custom dates as well.
For bookings received within 30 days of the start of your tour (or at an earlier stage for climbs/customized trips), we reserve the right to pass on any extra costs incurred due to the late nature of the booking, we will advise you of such additional costs at the time that you make your booking.
For bookings received within 30 days of your tour (or at an earlier stage for climbs/customized trips), the contract between you and us comes into existence as soon as full payment has captured by us or our authorised travel agent.
Please Note: If you make a late booking or an ‘on request’’ booking, we would strongly recommend that you do not book any flights or make any other arrangements in connection with your chosen trip until you have received written confirmation of availability from us. In the event that you do choose to book flights or make any other arrangements before receiving written confirmation of availability from us then we will have no liability to you for any refunds of such costs incurred, in the event that your chosen booking is not actually available.
5. PAYMENT FOR YOUR TOUR
The full payment due, including any surcharges applicable at that time, must get receive by us (or our authorized travel agent) no later than 30 days before the start of your trek. For climbs/expeditions and customized trips, full payment must get receive at an earlier stage before the start of your tour. You will get advise at the time of booking when this is the case.
If we do not receive this balance in full and on time, we reserve the right to treat your booking as canceled by you in which case the cancellation charges set out in clause 9 below will become payable.
Form of Payments:
Deposits paid at the time of booking on the website and subsequent payments can pay via the website or in the form of a personal check or a Cashier’s check payable in USD to Everest Expeditions Nepal Pvt. Ltd. bank transfer to Everest Expeditions Nepal Pvt. Ltd. Located in Kathmandu, Nepal.
You can pay the deposit and full amount by credit or debit card. We accept Visa, Mastercard, Maestro/Solo. Other payment methods may be available on our booking page.
7. PRICING
The price of our travel arrangements listed in USD by default. You can request the price in your native currency with your assigned Everest Expeditions Nepal Pvt. Ltd. representative.
We reserve the right to amend the price of unsold trips at any time and correct errors in the prices of confirmed trips. We also reserve the right to increase the price of confirmed trips solely to allow for increases that are a direct consequence of changes in:
- The price of the carriage of passengers resulting from the cost of fuel or other power sources;
- The level of taxes or fees chargeable for services applicable to the trip imposed by third parties not directly involved in the performance of the trips, including tourist taxes, landing taxes, or embarkation or disembarkation fees at ports and airports; and
- The exchange rates relevant to the package.
However, if this means that you have to pay an increase of more than 8% of the price of your confirm trip (excluding any insurance premiums, amendment charges, and/or additional services or travel arrangements), you will have the option of accepting a change to another trip if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will refund the difference in price), or canceling and receiving a full refund of all monies paid to us, except for any insurance premiums and any amendment charges and/or additional services or travel arrangements. Should you decide to cancel for this reason, you must exercise your right to do so within 7 days from the issue date printed on your final invoice.
8. CUTTING YOUR TRIP SHORT
If you force them to cut the itinerary short for whatever reason, we will not obligate to refund the cost of any travel arrangements you have not used. We will not offer you any refund for that part of your trip. Or being liable for any costs you might incur if you cut your trip and return home early in circumstances. You have no reasonable cause for complain about the standard of accommodation and services. Depending on the circumstances, your travel insurance may offer cover for curtailment and we suggest that any claim made directly with them.
9. CANCELLATION POLICY
All deposits are final and non-refundable. In the event of cancellation, we will held your deposit for a lifetime to use towards a future date or for a different trip entirely. Please note that the price of the trip may change if postponed more than a year out into the future. All cancellations or changes in flights must inform via email to HG Adventures or its representatives.
Days prior to your arrival date to the trip destination and cancellation fees:
30 Days or less = FULL Balance paid/75% only 25% used as a deposit for the next trip that schedules
31-60 Days = 75% of the total trip cost per person
61 – 99 Days = 50% of the total trip cost per person
100-356 = 25% of the total trip cost per person
365+ = 25% lifetime deposit
Please note that the above does not apply to bookings that transfers to a future departure date, in which case the original tour start date (before transfer) will get use to calculate any incurred charges.
Cancellation fees if rescheduled for a future date within 48hrs of initial cancellation
The new date must decide by the client within 48 hours from the cancellation notice of the initial trip by the client. If the new date does not received by HG Adventures then it will regard as a FULL cancellation and 100% of the payment will get non-refundable and non-transferable as per the above cancellation fee with respect to days prior to the arrival date.
Please note that you can reschedule for the same trip but prices may change and we will ask you to cover the increase. If you wish to cancel then the regular cancellation policy as per clause 9 will apply
No refunds or compensation will make or given for any unused hotel accommodation, air tickets, or any other unused service or feature of the tour. You understand that during the course of the trip certain events may occur, including, but not limited to, accident or illness in remote places without medical facilities, political instability, and the forces of nature. You agree to assume all risks associated with the journey to the maximum extent permitted by Nepalese law.
Cancellation by you when its 30 days or less before the trip start date due to Major Impediments out of anyone’s control like but not limited to COVID travel restrictions, pandemic, lockdowns, strikes, political instability, terrorism, etc. will gives an option to use any paid amount towards another date or another trip of the same value, except any charges already incurred during the preparation of the trek. We understand this is a complicated situation and we will try our best to work with you and make a fair decision.
It strongly recommended that comprehensive travel insurance takes out which includes cover against cancellation charges.
10. CHANGES IN THE ITINERARY BY YOU
No refunds will made if you voluntarily leave a trip for any reason after the trip has begun. Refunds will at the discretion of HG Adventures if you are involuntarily force it to leave a trip for any reason. No refunds will make for any accommodation, transport, sightseeing, meals, or services not utilized. Please note that these conditions are subject to change.
For any changes in reservation/itinerary after confirmation issues, you must notify HG Adventures in writing at least 60 days prior to the departure date. Any expenses or additional costs incurred due to change will pay at the time of change. Everest Expeditions Nepal Pvt. Ltd. reserves the right to cancel the trek or change itinerary due to the nature of trekking, weather, local restrictions, and other things outside the control of Everest Expeditions Nepal Pvt. Ltd. or its partners. If this occurs an alternative excursion of a similar standard will offer to you. However, no refund will allot.
Changes are subject to availability. You can request a credit voucher for the amount paid in respect of any canceled booking. This must redeemed within 3 months of issue against a new booking. The voucher is not transferable, can only redeem against one booking and cannot exchange for cash. No refund or further credit voucher will be provided if the cost of the new booking is less than the value of the credit voucher.
Where we are unable to assist you with your request and you do not wish to proceed with the original booking we will treat this as a cancellation by you. A cancellation fee may be payable in accordance with clause 9.
11. IF WE CHANGE OR CANCEL YOUR TRIP
Changes: If we make an insignificant change to your tour, we will make reasonable efforts to inform you or your travel agent as soon as reasonably possible if there is time before your departure but we will have no liability to you. Examples of insignificant changes include alteration of your outward/return flights by less than 12 hours, change of accommodation to another of the same or higher standard.
It is in the nature of these types of excursions that arrangements and the participants must remain flexible. The day-to-day itinerary/agenda and the ultimate goal of the excursion taken as aims and not as contractual obligations. It is the condition of your joining any of our excursions that you accept this flexibility and that you also accept that Everest Expeditions Nepal Pvt. Ltd. cannot held responsible for cancellations, delays, alterations in the program, or for expenses incurred, due to international or internal flight cancellations, automobiles and other means of conveyance
The decision of the leader as to the conduct, itinerary, and objectives of the tour is final. Signing our booking/reservation form signifies your agreement to this. If in the opinion of the leader your behavior or physical condition detrimental to the safety, welfare, and well-being of the group as a whole (which are the paramount considerations), or if (in consultation with the trek medical person, if there is one) the leader considers your general well-being will put at risk by continuing with the trip, you may ask to leave the tour without the right to any refund.
If we have to make a significant change or cancel, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of:
(11.1) (for significant changes) accepting the changed arrangements; or
(11.2) having a refund of all amounts paid except the non-refundable deposit paid at the time of initial booking; or
(11.3) accepting an offer of alternative travel arrangements of a comparable or higher standard from us, if available (at no extra cost); or
(11.4) if available, accepting an offer of alternative arrangements of a lower/higher standard, with a refund/add-on of the price difference between the original arrangements and the alternative arrangements.
(11.5.) transfer the paid amount as a credit voucher to another person with your consent to be used towards a trip that is at least the value of the initial trip that was booked
12. FOR COMPLAINTS
We make every effort to ensure that your tour arrangements run smoothly but if you do have a problem during your tour, please inform our Tour Guide immediately who will endeavor to put things right. If your complaint is not resolved locally, please contact us via email info@mounteverest-expedition.com or by phone +9779851116654.
If the problem cannot be resolved and you wish to complain further, you must send a formal written notice of your complaint to us at our office within 28 days of the end of your stay, giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us in quickly identifying your concerns and speed up our response to you.
Please Note: Failure to follow the procedure set out in this clause may affect our and the applicable supplier’s ability to investigate your complaint, and will affect your rights under this contract.
13. COMPLIANCE AND INSURANCE
You agree to comply with all local rules, regulations, vaccinations, and entry protocols required for arrival into the destination county. Failure or refusal to comply and the resulting cancellation will be subject to the regular cancellation policy mentioned above in Clause 9.
Medical vaccinations and other preliminary arrangements including all visa procurements (Except TIBET/CHINA VISA) are entirely your responsibility and HG Adventures does not accept any responsibility in the event that these are not completed in time for departure.
To take part in one of our excursions you must be covered by insurance, which must include the cost of repatriation and helicopter rescue if you become too ill or injured to continue. You need to purchase an insurance policy that is designed to cover these types of trips. You must carry proof of insurance (e.g. your insurance certificate) with you throughout the trip. If you cannot provide proof of insurance at the start of the trip you will be required to take out a suitable policy at that time. If this is not done you will not be allowed to continue on the trip and will not be entitled to any refund for services not provided. (Please review any description pages for more information on insurance, immunizations, gear, and essentials.)
13.1. Insurance Disclaimer*
Your insurance will need to cover any/all emergency evacuations in extreme cases without the need for approval from your insurance provider first. In the mountain regions, the situation can deteriorate unpredictably unless acted upon swiftly. Everest Expeditions Nepal Pvt. Ltd. reserves the right to make these decisions considering the guests’ safety in mind and will not be obliged to wait for approval from the insurance providers. Thus, Everest Expeditions Nepal Pvt. Ltd. shall not be held liable in any effect for any expenses incurred to conduct the evacuation for the guest’s safety. It will be totally up to the guests to coordinate with their insurance to cover the liabilities. Guests agree that any expenses incurred by Everest Expeditions Nepal Pvt. Ltd. during the process of rescue evacuation of the guests shall be reimbursed to Everest Expeditions Nepal Pvt. Ltd. by the guest’s insurance company or by the guests themselves.
13.2. PASSPORT AND VISA INFORMATION
You must carry a valid passport and have obtained the appropriate visas when traveling with Everest Expeditions Nepal Pvt. Ltd. Please ensure your passport is valid for 6 months beyond the duration of the trip. It is your responsibility to ensure that you are in possession of the correct visas for the countries you are traveling to. Everest Expeditions Nepal Pvt. Ltd. cannot accept responsibility if you are refused entry to a country or place because you lack the correct visa documentation.
14. RISKS INVOLVED
You acknowledge that going on an Everest Expeditions Nepal Pvt. Ltd. trip requires a degree of flexibility, and understand that the trip route, accommodation, and modes of transport are subject to change without prior notice due to local circumstances. Should Everest Expeditions Nepal Pvt. Ltd. deem it advisable to amend an itinerary for any reason, it may do so by shortening, varying, or rerouting any trip. These changes are binding and additional expenses will be charged to you if the reason for any alteration is outside Everest Expeditions Nepal Pvt. Ltd. control. Everest Expeditions Nepal Pvt. Ltd. reserves the right to cancel any trip you booked before it is guaranteed to run. A trip is guaranteed to run once it has at least 1 fully paid traveler unless minimum numbers state otherwise.
Any flights forming part of your trip will be subject to the General Conditions of Carriage and Conditions of Contract of the airline concerned, to which attention will be drawn on the airline ticket. Such flights will also be subject to international law which often limits the airlines’ liability to passengers in respect of death or bodily injury, delay, and loss or damage to baggage. Everest Expeditions Nepal Pvt. Ltd. reserves the right to substitute alternative vehicles, carriers, and/or aircraft types if necessary.
Everest Expeditions Nepal Pvt. Ltd. does not accept liability for any loss or damage on any account whatsoever. Although we will always handle your baggage and personal effects with great care while in our possession (such as when carried by porters, yaks, and horses), Everest Expeditions Nepal Pvt. Ltd. does not, however, accept responsibility for any loss, damage, or accident to any luggage and property.
15. HEALTH, DISABILITIES, AND MEDICAL CONDITIONS
We are not a specialist disabled tour company, but we will do our utmost to cater to any special requirements you may have. If you have any medical condition or disability which may affect your active participation in your tour or the tour arrangements of any other person or have any special requirements as a result of any medical condition or disability (including any which affect the booking process), please tell us before you confirm your booking so that we can assist you in considering the suitability of the proposed tour and/or making the booking. In any event, you must give us full details at the time of booking and also update us if/when any change in your condition or disability occurs.
You must also promptly advise us if any medical condition or disability which may affect your active participation in your tour or the tour arrangements of any other person develops after your booking has confirmed.
We might require you to produce a doctor’s certificate that you are fit to participate in your chosen tour. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details.
16. FLIGHTS/TRANSPORT/DELAYS
Any changes in your international flight to arrive and depart from the destination country must get inform to Everest Expeditions Nepal Pvt. Ltd. immediately. Expenses incurs to accommodate the change will get paid by the client at the destination.
Expenses incurred due to changes/delays/cancellations or domestic or international flights will be the clients’ responsibility.
17. FOREIGN OFFICE ADVICE
You are responsible for making yourself aware of Foreign Office advice in regard to the safety of the countries and areas in which you will be traveling and to make your decisions accordingly. Advice from the Foreign Office to avoid or leave a particular country may constitute events out of Everest Expeditions Nepal Pvt. Ltd. control.
18. BOOKING FROM PARTNER WEBSITES
Adventures/Trips Packages booked from the third-party websites will also get subject to these terms and the terms of the third-party website. They will get bound by the terms and conditions of the respective website from which the guests books the Everest Expeditions Nepal Pvt. Ltd. Trips. Everest Expeditions Nepal Pvt. Ltd. will not get liable for any refunds for the trips books from the third-party websites, not limited to, TourRadar, Bookmundi, Viatour, Travel Zoo, etc.
Guests who book their adventures from third-party marketplaces agree to Everest Expeditions Nepal Pvt. Ltd.’s terms and conditions.
19. FREE TRIP GIVEAWAY/ PROMOTIONAL CAMPAIGNS TERMS AND CONDITIONS:
The free trip giveaway package and other promotional trip packages may not always reflect the trip packages displayed on the Everest Expeditions Nepal Pvt. Ltd. website. They may have designed in such a way so as to fit the purpose that creates to satisfy all the criteria for redeeming the gift. In case a person does not fulfill the requirements for redemption, then the gift will get transfer to another person chosen at random who fulfills all the requirements.
Free trip giveaways are non-transferable and can use them only by the person who actually earned it. The person may acknowledge using it at his/her favorable time within 2 years from the day of winning the gift. If the person does not use his/her gift within 2 years of receiving it, we will assume that the person has lost interest in making use of the freebie.
* Other terms apply for the trip. Everest Expeditions Nepal Pvt. Ltd. reserves the right to make changes to the terms at their discretion.
All participants must read these terms and conditions, and agree to it. Participants are aware that the trip excursion is under the arrangements of Everest Expeditions Nepal Pvt. Ltd. and that their participation involves certain risks and dangers. The participant hereby agrees to accept all the involved risks, dangers, and conditions as well as agrees to pay any and all additional costs that may arise as a result.
SAMPLE:
Full Name of Participant: ________________________________________________________________
(Please Print Clearly)
Signature of Participant: ___________________________________________
Date: ______________________
—————————————————————————————————————
Full Name of Everest Expeditions Nepal Pvt. Ltd. Representative: SARADHA LAMA
Position: Managing Director
Signature of EEN Rep: ___________________________________________
Date: ______________________